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Learn About Action Insurance Services

Proudly serving Michigan for decades, Action Insurance Services is a promise-first type of agency. That means we take the commitments we make to our clients seriously, doing our best to meet expectations whenever possible. Our dedicated staff boasts over 50 years of industry experience, and we strive to be an integral part of your lifestyle and business. As your needs change, we work with you to evolve your coverages accordingly; more than anything, we are a team.

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Our Promise to You

  • Understand your needs.
  • Use our broad market access to provide you choices.
  • Communicate quickly and effectively.
  • Provide sound guidance.
  • Be there to adapt your coverage.
  • Be a trusted resource.

The Solution to Your Insurance Needs

Action Insurance Services offers a variety of personal insurance and business insurance solutions to help you protect what matters most.

The Independent Agency Advantage

What makes our independent insurance agency different?

We offer a wide variety of insurance solutions.

We are there for you in your time of need.

We are by your side every step of the way.

We are licensed insurance advisors.

Trucking
Commercial Trucking Insurance
Risk Factor

The type of trucking insurance you need can vary based on a number of factors. Private carriers who are hauling goods in their own truck or for an employer will need insurance designed for private trucking. Owner-operators will have different needs depending on whether they are operating under their own authority or under permanent lease to a motor carrier.

Solution

Having the right insurance for the situation is essential. For example, an owner-operator under permanent lease to a motor carrier may have their primary liability insurance provided by the motor carrier. However, there are other coverages they’ll want to consider. Additionally, the type of truck, driver experience, and goods hauled can all affect coverage needs as well.

Garagekeepers and On-Hook
Risk Factor

Tow trucks carry a unique risk involving the property of someone else. The tow truck could be involved in an accident and the vehicle it is towing could become damaged. Also, it’s not unusual for a towed vehicle to be stored overnight at the garage of the towing company. In either scenario, special insurance is needed to cover the towed vehicle.

Solution

On-hook insurance provides protection in the case of damages to a vehicle while it is being towed. Garagekeepers insurance would cover losses sustained when a vehicle is being temporarily stored at the towing company’s location.

Bobtail Insurance
Risk Factor

Sometimes a truck is driven without a trailer attached. This could include when the driver is on their way to pick up a load, has just dropped off a load, or is in between loads. When a truck is driven this way under someone else’s trucking authority, a coverage gap can exist if the truck is involved in an accident and found liable for bodily injury or damage to property.

Solution

Bobtail insurance is a liability policy that provides coverage for legal fees, damages awarded, and medical expenses for times when a truck is driven under someone else’s trucking authority and there is no trailer attached.

Non-trucking liability
Risk Factor

Trucks that are under permanent lease to a motor carrier are typically covered under their liability coverage, which offers protection when the truck is used for business purposes. But what happens if the truck is involved in an accident and is liable for damages caused while being driven for non-business purposes?

Solution

Non-trucking liability insurance offers protection when a truck is driven for personal reasons, for example while running personal errands on a day off. It covers medical expenses, property damage, and legal fees related to the driver.

Trailer Interchange
Risk Factor

There are times a trailer needs to be handed off from one trucker to another to finish the shipment. The contract that arranges this transfer is known as a trailer interchange agreement. The parties to this agreement would need trailer interchange insurance.

Solution

If a trailer is damaged, the trucker currently in possession of it would be responsible for them. Trailer interchange insurance offers protection for these damages for the period of time the policyholder is in possession of the trailer.

Rental Reimbursement With Downtime
Risk Factor

A truck that’s been damaged in an accident will need to be taken off the road for repairs. When the truck can’t be used, the business will lose money.

Solution

Rental reimbursement with downtime may cover the cost of truck payments and other bills while the truck is inoperable due to a covered loss. It may also provide reimbursement for a temporary replacement truck.

Motor Truck General Liability
Risk Factor

Owner-operators under their own authority and motor carriers can find themselves responsible for their mistakes. A customer injury, a delivery mistake or damage to goods, or damage to property caused by their truck or the actions of a driver can all be very costly.

Solution

Motor truck general liability insurance may provide coverage for bodily injury and property damage, personal or advertising injury, and other damages caused by the company’s own negligence.

Motor Truck Cargo Insurance
Risk Factor

For-hire truckers are often hauling something for someone. For the time that the freight or goods are in the possession of the trucker, the trucker is responsible for any damage to the goods. Whether the goods are damaged in a collision, are spilled off the truck, or damaged during loading and unloading, the expenses associated with this damage can add up fast.

Solution

Motor truck cargo insurance, sometimes simply referred to as cargo insurance, may cover the cost of the damaged cargo, removal expenses if the cargo is spilled, lost cargo, legal fees, and freight charges if the cargo is not delivered.

Physical Damage
Risk Factor

If a truck is damaged in an accident and another driver is not held liable for these damages, the truck’s owner would be responsible for the repairs. The truck’s owner would also be responsible for damages caused in other ways, such as if something falls on it, it is vandalized, it catches fire, or it is stolen.

Solution

Physical damage insurance covers the cost of repairs to your own vehicle if it’s damaged by you or it is damaged by some other factor that you cannot be held responsible for. For vehicles that are owned outright, this coverage may be optional. However, if the truck is being leased or financed, this coverage may be required by the bank.

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Our Clients Rave About Us

Check out our reviews and see why you should switch to Action Insurance Services.

Read Our Google Reviews

well satisfied with your service

Ronald Z.Customer since 2014

Allen & Darlene W.Customer since 2014

Dealing with you has always been good and pricing is reasonable

David & Heather P.Customer since 2014

The staff at Action Insurance Service are always willing to go the extra mile, answer all of our questions, explain things thoroughly, and last but not least, always friendly!

Katrina G.Customer since 2014

Always helpful and efficient when I need assistance. I like the ease in which I can get things done. Thank you Erika Koukoudian!

Mark & Lisa T.Customer since 2022

Melanie our agent is awesome.

Matthew & Melissa B.Customer since 2014

Very Quick response for any issues.

Piotr & Michalina A.Customer since 2014

Awesome service.

Michael & Jayne C.Customer since 2014

You can always talk to a human and they are very helpful.

Leslie E & Dawn C W.Customer since 2018

Great service

Douglas & Kimberly F.Customer since 2016

Always easy to work with and veruy helpful. I can always count on the direction and help being with yself and my daughter in mind.

Dennis H.Customer since 2014

You have taken care of us for many years.

Donald Sr & Christine H.Customer since 2014

you have aways been there if need and very nice peopple to deal with ,

Larry G.Customer since 2016

Love the competitive rates and ease of dealing with the office

Phillip and Rebecca R.Customer since 2021

Always above and beyond what is needed.

Vicki T.Customer since 2020

Great customer interaction.

Terry O.Customer since 2018

Overall fantastic customer service and great rates!

Donald & JoEllyn S.Customer since 2020

People there listen to your concerns, and always try to find you the best rate.

Theresa S.Customer since 2014

Hassel free, yearly reviews

Dennis K & Sandra L S.Customer since 2014

The team is very courteous and helpful when filing a claim or otherwise. I would highly recommend Action for there services.

Michael & Ann D.Customer since 2019

Response time is perfect. They will use every resource they have to ensure your satisfaction. I will recommend anyone I hear need insurance to this source. You won't regret it

Dwan M.Customer since 2020

Community Insurance Center is a company that looks out for their clients best interest.

Eddie & Princetta M.Customer since 2014

Always there for the customer Explains everything in detail.

Roger & Carol M.Customer since 2020

They are fast to help with any problem you may have and great pricing.

Donna C.Customer since 2021

The representative Peggy always take care of any matters at hand in a timely manner and with efficiency. And there is always an attitude of concern and friendliness shown.

Gregory & Patricia H.Customer since 2019

Your people have always been great with anything that has come up. Keep up the good work!

Gary & Camille C.Customer since 2014

I don’t have to talk to a machine. I like being able to get to the person that I need to speak to and not have to wait forever. And they take care of me well. Thank you.

Adele A.Customer since 2014

Through the years Community Insurance has been helpful, accurate and efficiently quick to renew policies and establish new ones. I've never been disappointed.

Karol L.Customer since 2014

Have been using CIC since 1995 for all my business needs. They have always treated me well. I would highly recommend them.

Steve T.Customer since 2020

Action Insurance is very professional and knowledgeable regarding all insurance needs. They work with several insurance underwriters to come up with the best insurance options and lowest prices. They have several partners they work with. If you have insurance needs or wish to change companies, contact Action Insurance. You won’t be disappointed. And ask for Erika, she is awesome to work with.

James & Sharon M.Customer since 2014

Dependable hard working agents who work real hard to get you the savings and proper coverage for your insurance needs. An honest and loyal firm for all insurance coverage.

Shawn S.Customer since 2022

Awesome service

Ronald & Kelly M.Customer since 2014

We had to file two claims within six weeks of each other and we were taken care of very promptly and courteously. Thank you.

Ronald & Mary G.Customer since 2014

We have used Action Insurance Service for years and we have always had great service. They are quick to respond to anything we need.

Shianne B.Customer since 2016

You folks are always easy to get with to discuss any changes in my life and I feel I get treated like family.

Dennis H.Customer since 2014

I like the fact that you comparison shop for me.

Katelyn R.Customer since 2014

Always very helpful and quick to answer any questions.

Marc & Susan M.Customer since 2014

Great people to work with always looking to see if there is anything that needs upgrading

Lee & Donna W.Customer since 2014

Was quick to respond to my claim. Check on us regularly to make sure everything is moving forward.

Daniel & Angela S.Customer since 2014

i find that Action Insurance is very pro-active when it come to informing their clients about upcoming changes.

Bernard & Pat O.Customer since 2014

my late husband and myself have always been taken care of by Don Harrison and have never had any worries. He has always been there and available to answer any and all questions!!

Janet M.Customer since 2011

Community Insurance has greatly helped myself and multiple family members with substantial savings on both home and auto insurance. Customer service has been phenomenal.

Crystal and Matthew G.Customer since 2021

The best customer service anywhere !! calls a return promptly same day all issues are resolved all questions are answered.

Kenneth & Kathleen K.Customer since 2019

Very helpful when ever I have a question. Not bushy trying to sell you something you don't need.Policy pricing and arrangements are just right.

Lois M.Customer since 2014

Great service, very knowledgeable

Anthony & Marguerite D.Customer since 2014

Plain and simple,....just the best.

Peter & Krystyna G.Customer since 2020

Great customer service with lots of great options to get the best price

Kelly & Frederic V.Customer since 2016

You guys are awesome in customer service and honest and fair in pricing! Pay claims promptly too! We love your company!!

Connie L.Customer since 2014

Because you looked out for me at premium renewal time and found better coverage cheaper

Christopher & Brenda H.Customer since 2015

An agent is always available to speak with me by phone if I’d like to discuss anything or have any questions. If changes are warranted, they are made immediately. Very fast response to emails, too.

Brian & Victoria M.Customer since 2014

Friendly and knowledgeable employees. Customer service is outstanding.

Michael S.Customer since 2014

I am not treated like a number I am treated like a valued person.

Victoria H.Customer since 2018

Fair pricing and friendly customer service.

Mario & Traci Z.Customer since 2014

Awesome staff! Quick, friendly & efficient

Steven & Jane V.Customer since 2014

You have always treated us fair and been there for us

Nancy L K.Customer since 2015

Always great service and support!

Ryan M.Customer since 2014

Representative has always been very helpful and always goes beyond the call of duty. Great customer service!

Robert & Valerie H.Customer since 2018

Always friendly and take care of any question I may have

James K.Customer since 2019

Great people to work with. Always available to take care of my insurance needs.

Gary & Rita S.Customer since 2014

Your staff is very professional, personable, and helpful. You find the best policies for the best prices. You get back with us quickly whenever there is a question or a claim.

Paul & Ruth S.Customer since 2014

Always helpful and on top of our insurance needs!!

Ricky & Beverly L.Customer since 2014

Fast communication, best rates, easy to reach.

Kevin & Candice L.Customer since 1996

Friendly and knowledgeable staff.

Terry O.Customer since 2018

Very quick to respond to questions and claims. Extremely nice staff.

Kenneth & Debra M.Customer since 2014

Whenever I have had questions concerning coverage or premiums your representatives have been knowledgeable and helpful.

Mark & Jane C.Customer since 2014

Been very responsive and good advice

Ronald & Pamela T.Customer since 2014

EXCELLENT CUSTOMER SERVICE!!!!

Dr Joseph S.Customer since 2014

The staff at Community Insurance Center is extremely helpful with all of my insurance needs. They are very knowledgeable and always makes sure all of my policies have the necessary coverages they should have.

Andrew & Nicole G.Customer since 2017

Honestly is a necessary component when dealing with any business. The representatives or agents have always worked diligently to assure proper coverage at an equitable price.

Helene P.Customer since 2014

I've always had great customer service and excellent prices.

Timothy & Tiffany S.Customer since 2017

Great service! Informed employees with prompt answers.

Gary L & Debra J T.Customer since 2016

Community has always been helpful in answering all our questions and giving us very quick responses and needed documents.

Laura C.Customer since 2014

Always ready to help & explain!

Andrew & Evelyn E.Customer since 2014

Don and the team are the best . Great honest service. Thank you. George A

George & Linda A.Customer since 2005

Heleena is the best agent. She is very informative, thorough and responsive.

Ryan P.Customer since 2018

Every time I called I get great service. Everyone is always very pleasant and patient. Great customer service will always have clients coming back!

Robert & Valerie H.Customer since 2018

Jerry is responsive to my priorities without imposing his opinion and provided guidance where I requested to optimize my coverage.

Timmothy P.Customer since 2020

Every time I call and have a question they answer quickly. Very professional staff. Keep up the great work!

James K.Customer since 2019

I always gotten prompt attention and good advice.

Robert A & Jacqueline H W.Customer since 2014

Great to work with. Gina takes care of all my insurance needs over the phone.

Gary & Rita S.Customer since 2014

Your homeowners and auto insurance rates are great. The staff is very professional and helpful. The staff was quick to respond to our inquiries.

Paul & Ruth S.Customer since 2014

Great service and a great amount of trust and care!!

Ricky & Beverly L.Customer since 2014

Agent was very professional. Answered all my questions & made suggestions as to what I was looking for.

Margaret G.Customer since 2021

We have been Extremely happy and have recommended Jerry to friends and family several times

James & Wendy D.Customer since 2019

Great company with great people who care about your insurance needs.

Lerone & Stacy W.Customer since 2020

Personal experience everyone has been fast and friendly. I have also sent over about 6 of my friends who have also enjoyed your help while also finding them the cheapest rates. You guys rock!

Falon S.Customer since 2021

I always get very helpful customer service.

Erin F.Customer since 2014

Always extremely helpful and answer all of my questions. Top notch service!

Keith & Holly H.Customer since 2014

Our agent Peggy took care of our Leaking cracked pipe while we were on vacation Out of Country.One international phone call Solved our problems.Peggy is an excellent Agent caring,very patient to senior citizens like us.

Peedikayil & Elizabeth C.Customer since 2014

They are always willing to help and take questions at any time. Great honest awesome people that will do their best to get you the best deals.

Jacob & Kristin E.Customer since 2019

Great customer service.

Pamela S.Customer since 2020

Our agent Erika is phenomenal and is always there when we have questions about our policies. We have already recommended Action Insurance Service to a number of friends and family.

Matthew & Mary Kay W.Customer since 2020

I feel as if I have always gotten a great rate for my vehicles & home. Shannon has been so helpful for anything I need. An overall great insurance company!

Rachel G.Customer since 2014

Best insurance prices in the market , professional and knowledgeable Representatives who are quick to respond and help you at any given moment

Tabitha R.Customer since 2019

Julie was fantastic in helping me get my concern resolved.

Jeffrey C.Customer since 2018

The agents are knowledgeable and always willing to help me with my questions.

Kimberly & Shephard C.Customer since 2020

Erica is always pleasant and helpful. She always takes the time to explain what is needed and never makes me feel hurried to make a decision. Would highly recommend.

Greg & Pamela N.Customer since 2019

Very professional and waste no time getting things done.

Michael K.Customer since 2014

Lower prices for insurance - plus spent time with me

Jan B.Customer since 2014

Always brings good quotes. Is not stagnant of services. Very responsive to needs.

Frank & Cynthia K.Customer since 2016

The personal care and concern

James & Carolyne B.Customer since 2014

You are very helpful and prompt and friendly

Kirk M & Kathleen R.Customer since 2015

Extremely good service. All issues and questions are handled promptly and professionally.

Steven & Karen A.Customer since 2018

Great people work here and will do their best to find you the best deal they can!! I highly recommend them!!!

Bruce R.Customer since 2014

The agents are knowledgeable, responsive and professional.

John & Aphrodite C.Customer since 2014

We have had very good experiences when asking questions, getting responses, etc.

Anthony & Katheryn V.Customer since 2017

Great customer service!

Matthew & Cathy P.Customer since 2014

Excellent Service. Questions always addressed.

Dennis & Jeanette G.Customer since 2014

They are the best!!

Jeffrey H.Customer since 2015

The best customer service!

Kenneth & Kathleen K.Customer since 2019

Always going above and beyond to help us and quick to get back to us!!

Matthew & April J.Customer since 2020

I love how easy it is to contact the company and have answers right away. I also like that the staff talks to you like family and not a number in their system.

Jennifer & Brian H.Customer since 2017

Great customer service

Robert & Amie K.Customer since 2016

Great customer service and a very friendly staff.

Michael S.Customer since 2014

Because all of the staff is on top of everything, Very helpful .

Thomas & Colleen K.Customer since 2014

Agent and his office are prompt and easy to work with. Friendly and efficient.

Kathy W.Customer since 2015

I am very happy with switching to a company that cares about the client.

Duane & Lori U.Customer since 2020

Service has been fantastic. When I found my mom was paying way too much for insurance I sent her your way and you guys bent over backwards to get her squared away. Service makes all the difference in the world.

Customer since 2014

Wonderful service and great rates!

Edward & Sharon C.Customer since 2020

Because Erika helped my wife and I with all the questions we asked, and we asked a lot of them. She was so nice to us that is why I would recommend Erika to anyone who needs insurance

Michael & Janet I.Customer since 2014

Heleena is very knowledgeable and always super helpful. I recommend her to anyone looking for insurance

Ryan P.Customer since 2018

I really like the people and they offer a great service!

Debra P.Customer since 2014

I absolutely love the customer service, follow up, and all around great customer focus, especially with Heleena, she's just so amazing!!

Nathan & Melanie B.Customer since 2016

Great support person and pleasant attitude... premiums priced competitively..

David S.Customer since 2014

You saved me a good amount of money recently and made the whole transaction very painless. Thank you!

Chad and Cherie S.Customer since 2016

Very helpful and friendly.

Lonnie & Amy M.Customer since 2014

You guys are the best Ive stayed with you for many years now and plan on staying for many more, customer service is NUMBER 1

Richard J.Customer since 2014

I can trust customer service to handle questions and concerns quickly.

Arthur & Pat B.Customer since 2014

Fast responses to my questions and needs. Very friendly staff and knowledgeable.

Robert & Robyn K.Customer since 2019

Excellent communication ,Always communicating new ways to save money

Tabitha R.Customer since 2019

Finds the lowest auto insurance rate. Answers any questions we have. Pleasant to speak with. Very knowledgeable.

Robin R.Customer since 2014

Great service. I'm updated when it would be in my best interest to change ins. You got my back

Joanne S.Customer since 2014

Always there when you need them Great service

Ed M.Customer since 2017

You are always helping us with any concerns we have.You don't ignore our issues.

Roger & Carol M.Customer since 2020

The staff is always there to answer my questions. Sweet people to work with and knowledgeable

Sharon L.Customer since 2014

Keeping current with new insurance options. Incredible communication. Finding the best insurance options for my situation.

Philip & Katie S.Customer since 2016

I have been very satisfied with their service

Marlene S.Customer since 2014

Great customer service!!

Mark & Carrie Z.Customer since 2014

Peggy is an A+ employee that has helped me with quickness and genuine kindness.

Kateri B.Customer since 2018

Cost of the insurance and the service I have received. All have been great. I have recommended you to several friends; some of which are currently customers.

Wesley & Tamara B.Customer since 2019

Your agents go above and beyond to make sure customers are taken care of. Thank you

Brian & Renee K.Customer since 2014

Years of friendly service ranks at the top of our list of positive comments. We highly recommend this company.

John & Michele C.Customer since 2014

Customer service is always friendly and helpful. That is a big commodity today.

Cindy M.Customer since 2014

Always helpful and easy to connect with. Thank you!

Daniel & Jamie M.Customer since 2006

Great service!

Bruce & Marlene C.Customer since 2020

When I receive my new insurance documents each year, it is evident that you have re-reviewed my options for coverage and have added additional coverage or made modifications, where appropriate--all without me having to go through the options in advance. In the one instance when I needed to file an insurance claim, I felt supported by the insurance agent and was fairly compensated for my loss, in my opinion.

Colleen S.Customer since 2016

The staff are all very caring and take great care of me regarding my insurance options. I appreciate having a personal touch.

Jonathon & Selina R.Customer since 2018

You always shop all the different companies you represent, to ensure you are getting us the best possible coverage and rates. We have also recommended your company to others, who have expressed their gratitude later, because they received such a fantastic rate.

Patrick & Gale R.Customer since 2014

Awesome service from Erika and very competitive prices.

Richard & Kathleen M.Customer since 2020

Ever since I started my own business, I have been a customer of CrossKeys Insurance. Whenever I needed insurance help with an accident or mishap, CrossKeys was there to guide me through the process to straighten out the details.

Rachael L.Customer since 2019

Heleena Parks is amazing!!!

Tanya D.Customer since 2014

I like the service I get and the agents are very good at their job and take there time with me when I ask questions .

Patricia A.Customer since 2014

Friendly, helpful and quick responses make it a pleasure to work with everyone in the office!

Steven & Jane V.Customer since 2014

You are very prompt to answer any questions & solve problems

Robert & Christiane G.Customer since 2014

Between Josephine and Erika, always receive quick, prompt service.

Debra K.Customer since 2016

Good customer service, low rates

Grzegorz & Krystyna P.Customer since 2015

Whenever I need service I get it quickly. Also, without asking, someone shopped around and found me cheaper rates for home and auto!

Lois U.Customer since 2014

I have found you to very professional and on point , always courteous , response is fast

Terry W.Customer since 2015

We’ve been a client for years!! Great company

James & Donna M.Customer since 2014

I enjoy working with Heleena! Ive never had an agent put so much effort into taking care of their clients with great communication as well as unbelievable availability and follow up. I refer a lot of people to Heleena and she is a true asset to have as a referral partner for me. I know my clients are in great hands when dealing with her. What a great asset you have with her!! Thank you!!

Nathan & Melanie B.Customer since 2016

The staff is great at helping us find the best rates for our insurance needs. The staff is quick to get back with us. The rates are very competitive and are usually lower. The company is very good at keeping us informed of pertinent information.

Paul & Ruth S.Customer since 2014

You are always willing to help and understand the complexities one has with grown children.

Karen C.Customer since 2014

Always 100% helpful, just a phone call away!!

Diana L.Customer since 2014

Everyone is always on top of my request and taking care of business!

Linda H.Customer since 2014

Very aligned with our company needs, gets excellent prices and very responsive.

Tom D.Customer since 2016

They know their business & always professional & friendly!

Rhonda K.Customer since 2014

Most helpful agents ever and get you the best prices and insurance

Bruce R.Customer since 2014

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